Refund Policy

1. Free Test Guarantee

We encourage all editors to test their project before paying. DraftPorter offers a free 5-clip XML test export for every project. This lets you import the sequence directly into DaVinci Resolve or Adobe Premiere Pro to verify timecode accuracy, audio synchronization, and clip boundaries prior to purchase.

2. Refund Eligibility

If you purchase a full project conversion ($7.99) and the resulting XML fails to import or exhibits unresolvable timing errors that were not present in your CapCut draft, you are eligible for a full refund within 14 days of purchase.

To request a refund, please send an email to support@draftporter.xyz with your Polar payment email and your Project ID (shown in the conversion report included in your download). You can optionally include the sanitized diagnostic report (which strips all personal video paths) from the converter interface to help us diagnose the parser error.

3. Verification & Proof

Every project is tied to a unique Project ID — a cryptographic fingerprint of the project file. Your order records the exact Project ID that was purchased.

For refund requests based on conversion or import failures, we may ask you to show the issue in a short screen recording, a live screen share, or by sharing the project file so we can reproduce it on our side.

We approve refunds when we can reproduce the failure with the same project that was purchased. If the project submitted for review has a different Project ID than the one in your order, it is not covered by this policy.

4. Processing Time

Refunds are processed through Polar and typically appear on your original payment method within 3 to 7 business days.